There is nothing listed in boxes 9a or 13, but it won't let me proceed without it. It also will not accept 0 as an entry. What do I do?

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There is nothing listed in boxes 9a or 13, but it won't let me proceed without it. It also will not accept 0 as an entry. What do I do?

What form are you entering with boxes 9a and 13 blank? We can't see your screen.

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