Tax refund documents 2024

[KarinaGue]

I spoke to someone a month ago that said that my tax refund for the prior year would be emailed to me or I could access from my computer. I did not receive nor can I see it on my account. I need that asap. If someone could please help me. I can’t get through to anyone. 
Thank you 

[DoninGA]

Only the IRS would send you any federal tax refund.  You need to contact the IRS.

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.