My turbotax-imported numbers from ETrades are different from the paper statement. Specifically, the cost basis (or other basis) is the same but the proceeds are different

[KrisD15]

Go with the numbers on the tax form, not the statements. 

If you question the differences, contact ETrade. 

[Anonymous]

I've talked to Etrade's tax specialist - here is the problem:

Turbotax is interpreting negative proceeds in Box 1d as positive when importing.  I tried to change the number manually but it won't allow negative values for Box 1d (minimum is 0) - Etrade is handling this properly as per IRS' requirement - Turbotax needs to update their software to handle negative proceeds.

[Anonymous]

It looks like Turbotax has resolved the issue - received an email that this was fixed.

But now I can't e-file - I get this:

Your transmission didn't go through

We could not e-file your return for the following reason:

We have identified an issue with your tax return. - At TurboTax, we are committed to helping you get your maximum refund through ensuring your return is filed with 100% accuracy. Unfortunately, we have identified an issue with the import of your 1099-B from E*TRADE Securities. To prevent you from filing an inaccurate tax return with the IRS, we have put a temporary hold on your e-file submission. You will need to follow the steps in the link below to correct your return. We sincerely apologize for the inconvenience but are here to help you. We have outlined instructions to follow here: https://ttlc.intuit.com/community/tax-topics/help/how-can-i-fix-my-e-trade-securities-1099-b-import-... If you have any questions, we have a team of Support Experts standing by to help guide you through this. Please call at 1-800- 591-937 and mention "E*TRADE Securities Import Issue." We have identified an issue with your tax return. - At TurboTax, we are committed to helping you get your maximum refund through ensuring your return is filed with 100% accuracy. Unfortunately, we have identified an issue with the import of your 1099-B from E*TRADE Securities. To prevent you from filing an inaccurate tax return with the IRS, we have put a temporary hold on your e-file submission. You will need to follow the steps in the link below to correct your return. We sincerely apologize for the inconvenience but are here to help you. We have outlined instructions to follow here: https://ttlc.intuit.com/community/tax-topics/help/how-can-i-fix-my-e-trade-securities-1099-b-import-... If you have any questions, we have a team of Support Experts standing by to help guide you through this. Please call at 1-800- 591-937 and mention "E*TRADE Securities Import Issue."

I followed the instruction in the link but still doesn't work.

Also you can see that the error message itself is pretty screwed up - missing a digit in the support number and repeating the same message twice.  I called the Turbotax's regular support line and got useless support - their suggestion was to file by paper or manually enter the 1099-B (crazy!).  I didn't pay for this product so I need to do this dumb solution.  Also there is no guarantee that manually entering the 1099-B will resolved the issue.

Turbotax really needs to step up and issue this issue.  I've spent hours troubleshooting this issue.

[Anonymous]

One more information - 

I printed and reviewed my tax before trying to efile; then I noticed that the form 1099-B which was imported from Etrade didn't print.  The numbers are included and calculated as part of the tax but the form is not generated in the PDF.  This may help Turbotax to troubleshoot the issue.

I talked to another Turbotax support employee today who has told me that I have to try again Feb 25th 9 PM PDT for this to work so they are definitely aware about the problem, although the information is nowhere to be found.

[Anonymous]

I tried again after the date give above but still didn't work - no fix is available yet.