Did she check online if she can access the Form 1099-R or inquire with the plan why they didn't send Form 1099-R?
If tried everything and cannot get Form 1099-R then she will have to create a substitute Form 1099-R:
- Click on "Search" on the top right and type “1099-R”
- Click on “Jump to 1099-R”
- Select "Change how I enter my form" on the "Let's import your tax info" screen
- Select "Type it myself"
- Fill out Form 1099-R
- Continue through the questions until the "Do any of these situations apply to you?" screen select "I need to file a substitute 1099-R"
She won't be able to e-file she will have to print and mail the return.
Please see How do I file an IRS extension (Form 4868) if needed.
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