Not all financial institutions are import partners with TurboTax. It's up to the financial institution to decide whether or not to partner with TurboTax for importing 1099-R information. If the financial institution that issued your 1099-R is not an import partner, you have to enter the 1099-R manually. On the screen that asks how you want to enter your 1099-R, select "I'll type it in myself." If you are on the screen to "Search for Your Financial Institution," click the button at the bottom that says "Skip Search."