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The W2 state withholding is automatically included in Schedule A as an itemized deduction. You only enter it from the W2. Are you sure it’s not there? Maybe you don’t have enough deductions to itemize so you are getting the Standard Deduction.
Try deleting the W2 and re enter it again manually. That may clear something out.
And make sure the state withholding is in the correct box on the Software's form......box 17 on a W-2.
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