I've not received a tax return for because of TurboTax in 2 years

[ouradnikkk]

Why?

[xmasbaby0]

Did you e-file the returns?   Were they accepted by the IRS?   What does it say in your account?  What does it say on the IRS refund site?

Did you e-file?  Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

The IRS refund site recently changed and is now showing information for 2021 returns as well as information for 2022 returns so you can check the IRS site.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2021 or 2022 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

If you chose to have your fees deducted from your federal refund:

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

[SteamTrain]

You do actually have to push the button to file those...they don't get sent otherwise...i.e. just sit there.

But if you did push the Transmit button, and the files were "Accepted"

Then:

If you have software fees...NEVER...NEVER ever use a Federal Refund to pay those fees.

That directs the Refund to a 3rd party processor to deduct the fees first...and they are supposed to send the remainder to you....and that's where innumerable folks have their refund get lost in the system.