Is it possible that you requested a trustee-to-trustee rollover? Or was the $65,000 subject to a marital property distribution incident to a divorce? Has the IRS or a Court levied against the account for satisfaction of back taxes or a civil judgment?
If none of these situations exist, and you simply did not receive the money represented by the Form 1099-R, that is not a tax question, but should be discussed immediately with a representative of the insurance company.