Why can't I find my return in Tax Home or My Docs™?
Make Sure You’re in the
Account You Used to Complete Your Return
·
Be sure you’re using the same user ID and password you used to
access TurboTax and complete your return. If you’re not sure, see the section
below: ‘To Make
Sure You’re in the Right Account.’)
·
Signing in with the wrong login is the number one reason
customers can't find a return in the Your Tax Returns and Documents section,
which is located at the bottom of the screen when you're on the Tax Home page.
·
Multiple Accounts - Example: A
customer did their 2016 return in one account, but then created a new user ID
and password to do their 2017 return. If they then sign in to TurboTax with
their 2016 login info, they won’t find their 2017 return. It’s best to use the same account
each year so all of your tax returns will be stored in one place.
To Make Sure You're in the Right
Account:
We can provide you with a
list of User IDs tied to your email address, which you can then try signing in
with. You should find your return in one of these accounts. To obtain a list of
your User IDs, enter
your e-mail address here and click Continue.
Other possibilities are
listed below.
Did you use the TurboTax software instead of TurboTax
Online?
Did you file your return with H&R Block, TaxACT,
or somebody else?
Did you file another return under the same login?
Related
Information:
·
Can
I get a copy of my tax return from the IRS?
·
How
long will I be able to access my 2017 TurboTax Online return from your server?
