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Be sure that on the 1099-R summary screen you click the button to add another 1099-R so you do not just overwrite one already filled out.
It disappeared because you cannot see it where?
Under IRA, 401(k), pension plan withdrawals at the screen Your income and expenses?
Or it is not listed with the other 1099-R's at the screen Your 1099-R entries?
Are you able to view the 1040 and see whether the income is correctly reported? You can find the 1099-R entries on IRS form 1040 line 4a, 4b, 4c or 4d.
You can review the 1040 in TurboTax Online by following these directions.
You can print or view your full tax returns prior to filing after you have paid for the software.
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