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I get an error when I try to review my return. {"sessionEvt":{"evt":"redirect","data": " etc... How can I resolve this?

The full error: {"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":true,"url":"/turbotax/wtt_err.htm?Error=122"}}}

I've tried multiple browsers - cleared cookies and cache - same error.
This is a problem with the site and/or my account in particular.  Need to clear and resolve this.  I can't "Clear & Start Over" because I tried to file already, and it was rejected.
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2 Replies
HeatherPLO
Expert Alumni

I get an error when I try to review my return. {"sessionEvt":{"evt":"redirect","data": " etc... How can I resolve this?

Have you tried "Incognito Mode" or "Private" mode?  

 

If that doesn't resolve this, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

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I get an error when I try to review my return. {"sessionEvt":{"evt":"redirect","data": " etc... How can I resolve this?

Just tried private window in Firefox - same process, same error.

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