I cannot get a digital copy of my form 1099-R . I have a paper copy. why can't i enter it myself ?

[SweetieJean]

Try using a different internet browser.  Go to Federal > Wages and Income > Retirement.  Scroll down to the bottom of the list of banks, and click on I'll Enter it Myself.

[RayW7]

Yes, you can enter the 1099-R from your paper copy.

You may need to enter your 1099-R manually if importing it doesn't work.

You'll get a 1099-R if you received $10 or more from a retirement plan. Here's how to enter your 1099-R in TurboTax:

1. Open (continue) return if you don't already have it open.
2. Inside TurboTax, search for 1099-R and select the Jump to link in the search results.
3. Answer Yes on the Your 1099-R screen, then select Continue.
   • If you land on the Your 1099-R Entries screen instead, select Add Another 1099-R.
4. Select how you want to enter your 1099-R (import or type it in yourself) and then follow the instructions. You can add up to 20 1099-Rs.

-for additional information follow this link-

When to Use Tax Form 1099-R: Distributions From ... - TurboTax