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@ruthannbristow wrote: I can’t find my return. I have my social security number and know what my refund should be but they say my info does not match. What to do?
What happens if I did Not send it?
Who are "they?" Are you referring to the IRS "Where's My Refund" tool?
First, you need to check and see if you successfully filed or not. How did you file--did you efile, or did you choose to print and mail the return? If you used Online TurboTax and efiled, log back into your online TurboTax account and at the Tax Home look at the efile status. What is shown there--does it say accepted, rejected, started, printed, or what?
Or if you chose to file by mail, then you have to print, sign, date, and mail it yourself. TurboTax does not mail it for you.
If you efiled, it has to have been accepted in order for the IRS "Where's My Refund" to work.
https://www.irs.gov/wheres-my-refund
Once you have confirmed the return was successfully filed (if so), here are some tips when using the IRS WMR tool:
If the IRS WMR tool is not finding your information, you can also try phoning the IRS refund hotline, again using the figure from Form 1040, Line 35a. I've seen it work for some users when the WMR tool didn't. 800-829-1954
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