If you cannot get Form 1099-r after trying everything then please use these steps to file a substitute Form 1099-R:
- Click on "Search" on the top right and type “1099-R”
- Click on “Jump to 1099-R”
- Select "Change how I enter my form" on the "Let's import your tax info" screen
- Select "Type it myself"
- Fill out Form 1099-R
- Continue through the questions until the "Do any of these situations apply to you?" screen select "I need to file a substitute 1099-R"
You won't be able to e-file, you will need to print and mail your return.
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