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Clear cache and cookies on your web browser
If that does not help, change your web browser to one these you are not currently using - Google Chrome, Mozilla Firefox, Microsoft Edge
To enter Social Security benefits reported on form SSA-1099
Click on Federal Taxes (Personal using Home and Business)
Click on Wages and Income (Personal Income using Home and Business)
Click on I'll choose what I work on (if shown)
Scroll down to Retirement Plans and Social Security
On Social Security (SSA-1099, RRB-1099), click the start or update button
And you have to enter Social Security manually. You can’t download or import it.
If none of the above work, some folks have found that they have to go in and delete the Social Security Benefits Worksheet....THEN go back to the interview and it will work. But that's kind-of a last resort.
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