CD/Download instructions for e-file reject R0000-5...

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TurboTax Help
Intuit

CD/Download instructions for e-file reject R0000-503-02: The secondary taxpayer's SSN and last name don't match IRS records.

E-file reject R0000-503-02: The secondary taxpayer's Social Security number and last name don't match IRS records. The IRS receives this information from the Social Security Administration (SSA).

This rejection can occur if the spouse's name or Social Security number has been entered incorrectly. (The spouse is the second taxpayer listed on a joint return.)

Less commonly, this rejection can be caused by a mismatch with the IRS database.

Follow these steps to make sure your spouse's info has been entered correctly. The name and Social Security number in TurboTax should match their Social Security card.

  1. Open (continue) your return in TurboTax.
  2. Select Fix my return.
  3. Follow the instructions to fix the error and re-file your return.
  • Transposing the Social Security number is a common error, so carefully review your TurboTax entry, digit by digit.
  • If your spouse's name or Social Security number changed recently and the new info got rejected, try their previous info (or vice-versa).
  • For multiple middle names, use the initial for the first middle name only (for example, Jane L. E. Doe should be entered as Jane L Doe in TurboTax).
  • Hyphenated last names go into the Last name field in their entirety.
  • Generally, with nonhyphenated multiple last names the very last name goes into the Last name field, for example:
    • Sally J. Linden Smith should be entered as Sally J. Smith
    • Sally (no middle initial) Linden Smith should be entered as Sally (no middle initial) Smith

It could be that the info in the IRS database is incorrect or that your spouse's recently-changed name or Social Security number isn't in their database yet.

Keep following the onscreen instructions and we'll help you file your return by mail. You won't be able to e-file even though your information was entered correctly.

Tip: To prevent this rejection next year, call the Social Security Administration (SSA) at 1-800-772-1213 to verify their records (this is where the IRS database pulls from). If the info is wrong, please allow 4–6 weeks for correction.

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