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TurboTax Help

TurboTax Online instructions for e-file reject R0000-503-02: The secondary taxpayer's Social Security number and last name don't match IRS records

Reject R0000-503-02: The secondary taxpayer's Social Security number and last name don't match IRS records. The IRS receives this information from the Social Security Administration (SSA).

This rejection can occur if the spouse's name or Social Security number on a joint return has been entered incorrectly.

Less commonly, this rejection can be caused by a mismatch with the IRS database.

Make sure the spouse's info has been entered correctly. Their name and Social Security number in TurboTax should match their Social Security card. See also Helpful Tips, below.

  1. Sign in to your account and select the Fix my return button.
  2. On the Let's fix your returns and then refile screen, select the Fix it now button.
  3. Review the spouse's info on the Fix Name/Social Security Mismatch screen. If there's an error, select No.
    • If everything is correct, select Yes. You won't be able to e-file your return, so we'll help you print and mail it.
  4. Enter the correct info on the next screen and select Continue.
  5. Select Continue to refile to file your return again.

Alternate Solution

You can also go directly to the personal information screen to make additional corrections:

  1. With your return open, select My Info in the left menu.
  2. On the Personal info summary screen, select Edit next to the spouse's name.
  3. Make any corrections, and then select Continue.
  4. Select File in the left menu.
  5. At the Welcome back screen, select Continue. (Don't select Fix my return, you've already done that).
  6. Follow the instructions to proceed with the filing process.
  • Transposing the Social Security number is a common error, so carefully review your TurboTax entry, digit by digit.
  • If the spouse's name or Social Security number changed recently and the new info got rejected, try their previous info (or vice-versa).
  • For multiple middle names, use the initial for the first middle name only (for example, Jane L. E. Doe should be entered as Jane L Doe in TurboTax).
  • Hyphenated last names go into the Last name field in their entirety.
  • Generally, with nonhyphenated multiple last names, the very last name goes into the Last name field, for example:
    • Sally J. Linden Smith should be entered as Sally J. Smith.
    • Sally (no middle initial) Linden Smith should be entered as Sally (no middle initial) Smith.

It could be that the info in the IRS database is incorrect, or that the spouse's recently-changed name or Social Security number isn't in their database yet.

You won't be able to e-file even though your information was entered correctly. Follow the instructions and we'll help you file your return by mail.

Tip: To prevent this rejection next year, call the Social Security Administration (SSA) at 1-800-772-1213 to verify their records (this is where the IRS database pulls from). If the info is wrong, allow 4–6 weeks for correction.

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