This usually means that someone else, such as an ex-spouse, has already claimed your dependent. For confidentiality reasons, the IRS is unable to disclose who that person is.
Less commonly, you can get an R0000-507-01 rejection if you entered a dependent's Social Security number incorrectly or if somebody filed a fraudulent return using your dependent's Social Security number.
To remove a dependent that has already been claimed:
- Open your return in TurboTax and proceed past the "rejected" message until you're back in your return.
- Click the Personal Info tab near the top of your screen.
- Proceed to the Your Personal Info Summary screen, click Edit next to the dependent, and then Delete on the next screen. Answer Yes and then Done.
- Next, select Review near the top and run through the review again.
- When finished, we'll move you to the File section where you can e-file your return again.
Otherwise, if you intend to claim the dependent:
- Open your return in TurboTax.
- At the Rejected message, click Help Me Fix It.
- Compare your dependent's SSN to the number on their Social Security card – both numbers should match.
- Follow the onscreen instructions to either correct their Social Security number and re-file, or file a paper return.
We'll walk you through paper-filing your return because the e-file server won't let the same SSN go through twice.
The IRS will eventually contact both claimants to determine who rightfully gets to claim the dependent. Once they've figured it out, one of you will have to repay any additional taxes (plus possible penalties and interest) attributed to the duplicate claim.
It's likely that somebody filed a fraudulent return using your dependent's information. Please contact us right away for further assistance.