TurboTax mobile app instructions for E-file reject...

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Intuit

TurboTax mobile app instructions for E-file reject R0000-500-01: The name or Social Security number for the first taxpayer doesn't match IRS records

This rejection can occur if the name or Social Security number for the first person listed on the return has been entered incorrectly.

Less commonly, this rejection can be caused by a mismatch with the IRS database.

You'll need to leave the TurboTax app and sign in to a browser

  1. Sign out of the app by selecting the menu icon in the upper-left corner, then Sign Out.
  2. Open your browser (either on your device or a computer) and sign in at MyTurboTax.com (use your app login).
  3. Fix and refile your return in TurboTax Online using these instructions.

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