TurboTax mobile app instructions for E-file reject... - Community `

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
EnglishEN

Pick a language

English Français
Announcements
Get the latest stimulus news and tax filing updates.
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Intuit

TurboTax mobile app instructions for E-file reject FW2-502: The name or EIN for an employer on your W-2 doesn't match IRS records

This rejection can occur if you mistyped your employer's name or EIN when you manually entered your W-2. It can also happen if your W-2 is incorrect or your employer's info in the IRS database is wrong.

To fix this, you'll need to exit the TurboTax app and sign in to a browser:

  1. Sign out of the app by tapping the menu icon in the upper-left corner, and then selecting Sign Out.
  2. Open your browser (either on your device or a computer) and sign in at MyTurboTax.com with your app login.
  3. Fix and refile your return in TurboTax Online by following these instructions.

Was this helpful?

You must sign in to vote, reply, or post
Privacy Settings