This rejection can occur if you mistyped your employer's name or EIN when you manually entered your W-2. It can also happen if your W-2 is incorrect or if your employer's info in the IRS database is wrong.
Here's what to do:
- Sign in to your account and select Fix my return.
- At the Welcome back to TurboTax message, select Fix it now.
- Follow the instructions to fix the error. The employer name and EIN in TurboTax must exactly match the information in boxes b and c on your W-2 form.
- When finished, follow the rest of the instructions to re-file your return.
You can also go directly to the W-2 screen to make your corrections:
- Sign in to your account and select the Fix my return button.
- Search for W-2 and then select the Jump to link in the search results.
- Select Edit next to the W-2 in question.
- Compare the information in boxes b and c on the W-2 screen with your W-2 form. The employer name and EIN must match exactly.
- Make any corrections, and then select Continue.
- Select File in the left menu (on mobile devices, select the menu icon in the upper-left corner, then select File).
- At the Welcome back screen, select Continue. (Don't select Fix my return, you've already done that).
- Follow the instructions to file your return.
It's likely that your employer's data at the IRS is wrong. In this case, you'll have to print and mail a paper return. The IRS won't accept your e-file if your employer's EIN doesn't match what's in their database.
Another, less likely, possibility is the EIN printed on your W-2 form is wrong. Contact your employer's payroll department for the correct EIN and ask them to send you a corrected W-2 (W-2C) for your records.
A third possibility is that the employer's name on the W-2 doesn't match the IRS database for that EIN. For example, your W-2 says IBM but the IRS database says International Business Machines or your W-2 says UCLA but the IRS database has it as University of California, Los Angeles.