I have received my 2025 tax refund without issue, but I have not yet received my 2024 refund, even though my 2024 return was accepted by the IRS.

[mesquitebean]

@thejavier7  asked:  "I have received my 2025 tax refund without issue, but I have not yet received my 2024 refund, even though my 2024 return was accepted by the IRS."

Here's how to start investigating.   What do you see at the IRS "Where's My Refund" page when you choose tax year 2024?   Is there any message?

https://www.irs.gov/refunds

[thejavier7]

It says " The information you entered doesn't match our records ".

All the information that i put is correct.

[mesquitebean]

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@thejavier7  ha escrito:

It says " The information you entered doesn't match our records ".

All the information that i put is correct.

---

I'll assume you entered the refund amount from the 2024 Form 1040, Line 35a.  If you haven't looked directly at the form, you should.

If all the correct info was entered in the tool, that would make me first wonder if your efiled return was successfully filed.  Even though you say it was accepted, I would check the efile status that is showing in your Online TurboTax account at the Tax Home.  Scroll down to "Your Tax Returns & Documents" and choose tax year 2024.  What is shown for the status there?

If that confirms that it was accepted, you can phone the IRS and ask them about it:

IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday

[thejavier7]

I entered the right information. 

For the year 2024, it says this: 

Accepted
01/03/2025

If you filed an amended Federal Tax Return

Do you know if that phone number from IRS is free even if I call from other country? I am not currently in US.

Thank you

[mesquitebean]

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@thejavier7  ha escrito:

I entered the right information. 

For the year 2024, it says this: 

Accepted
01/03/2025

If you filed an amended Federal Tax Return

Do you know if that phone number from IRS is free even if I call from other country? I am not currently in US.   Thank you

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Wow,  That's weird.    01/03/2025 is incredibly early for an efile and acceptance.   That's way before the IRS normally opens their efiling in late January, but they do take a few returns early for testing purposes, but I've never seen that early.    I don't know why you posted that statement about an "amended return."  Was that included in your pasting by mistake?

As for the IRS 800 number, I have no first-hand knowledge, but I strongly doubt it would be toll-free internationally even if it can be used.  I have no idea where you are, but many countries don't even allow 800 numbers.  If you had a long wait on-hold, which is common, it could end up costing quite a lot.

The IRS International Taxpayer Service Call Center does have a special phone number and special hours for international filers at the link below, but it says upfront that the phone tolls are not free.   But it might be easier to reach someone at that number.    It also shows a FAX number.   See the info on this page:

https://www.irs.gov/help/contact-my-local-office-internationally

It also shows the international mailing address.  And lower down on that page is how to reach the International Taxpayer Advocate Service, but it is not a free call either.   The Taxpayer Advocate Service is not normally a first-line approach, but they can assist if efforts to resolve with the IRS are not successful, or maybe if you have difficulty even reaching the IRS.

[CesarJ]

You can contact the IRS International using these three options:

1. Phone: 267-941-1000 (Monday-Friday, 6 a.m. to 11 p.m. Eastern Time, U.S. and Canada). Not toll-free.
2. Fax: 681-247-3101 (N/A). For international tax account issues only.
3. Live Chat (English): Available online for users outside the U.S. to ask about an amended return or request a transcript (Monday-Friday, 6 a.m. - 11 p.m. Eastern Time, U.S. and Canada). Unavailable Saturday-Sunday.

@thejavier7