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posted
‎February 12, 2020
11:05 AM
last updated
‎February 12, 2020
11:05 AM
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I'm military why do I have to pay
Also my military W-2s are on file but no discounts were added from turbo tax
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I'm military why do I have to pay
Did you indicate in the My Info section that you were active military? Did you enter your military W-2 in the Wages and Income section of the program?
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I'm military why do I have to pay
Yes I did for both.
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I'm military why do I have to pay
The discount should have been reflected in the Review of your fees in the File section, Step 1. Since it was not then you need to contact TurboTax support for assistance. Use the key words billing issues
See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489