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Yes, the TurboTax online editions are free for active military enlisted personnel. The Live online editions are NOT free.
In the My Info section of the program you need to indicate that you are active military. You must enter a Military W-2 in the Wages & Income section and after completing the W-2 on the screen labeled Let's check for uncommon situations you will need to check the box Active military duty
I've done that, I even included my combat zone tax exclusion and I am still being charged.
You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
And if you are an enlisted member, you must mark a checkbox, on one of the pages after the main W-2 form entries, that indicates that the W-2 was for military service. Only then will the tax return become eligible for free filing.
If you missed that checkbox, go back and edit that DFAS W-2.
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