Why does Deluxe desktop while entering investment income, a 1099-DIV, the Investments section became locked in a “Let’s finish pulling in your investment income” screen?

[neal-cfl9]

Hello — I’m reporting a software issue in TurboTax Deluxe (desktop/web). While entering investment income, I entered a 1099-DIV (from a MyRaceHorse investment liquidation). After that, the Investments section became locked in a “Let’s finish pulling in your investment income” screen. There was no visible option to cancel, skip, or choose manual entry. I was unable to access the 1099-B section to manually enter the sale. I attempted the following: Logged out and back in Used Search → “Jump to 1099-B” Navigated through Wages & Income multiple ways Tried to delete forms (none existed yet) The system continued to force the import workflow with no exit, effectively blocking manual entry of a valid transaction. As a result, I had to use a workaround by entering the loss as “Other reportable income (negative)” instead of reporting it correctly as a capital loss on Schedule D. This appears to be a UI/workflow bug where initiating or triggering the investment import flow prevents manual entry and provides no way to exit. Please escalate this as a product issue. It would be helpful to have: A visible “Skip import / Enter manually” option at all times A way to reset or exit the investment import workflow Thank you.

[DawnC]

Do you have the screen size maxed out?    There should be a SKIP IMPORT button at the bottom of the import screen.   

[neal-cfl9]

No, the button was not there and screen was maxed in size on desktop. Only Continue button and back was available. No skip import button shown.

[DawnC]

Do you see the Skip Import button now?   I have never imported a 1099-DIV, but have entered plenty of them manually.   Make sure your software is updated - You should definitely see the Skip Import button on the Partner import page.      Where do I enter my 1099-DIV in TurboTax?

Since you are using the desktop software, you can click on Forms and add the 1099-DIV from there.