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kirk-albin
Returning Member

My proceeds and cost basis vanish when I type in the information from my 3922. this is for ESPP

 
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2 Replies
GiseleD
Expert Alumni

My proceeds and cost basis vanish when I type in the information from my 3922. this is for ESPP

You may want to log out, clear your cookies and cache, and then log back in to see if that helps. 

 

Here's how:

 

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

 

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

 

 

 

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kirk-albin
Returning Member

My proceeds and cost basis vanish when I type in the information from my 3922. this is for ESPP

Thank you.  I gave it a try and it is still broke.  

 

Talked to somebody and it is a glitch in system.  Hopefully will get fixed soon

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