I entered all the details in Investments and Savings section of my 2025 tax return. But it says "Not started". Why?

[MelindaS1]

First, begin troubleshooting by logging out of the TurboTax platform you're using, Online or Desktop.

From there, try these options: 

If you are using TurboTax Online

• Check ‌your browser's settings. (Clear your Cache and Cookies)
  • Here are the official instructions for the most popular browsers:
  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
     
• Log back into TurboTax Online and navigate back to the Investments section
   
• Or, Try using a different web browser to login and complete your entries. 

If you are using TurboTax Desktop

• Make sure the software is updated. 
   
• If you haven't rebooted your computer, please do.
   
• Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. 

** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there. 

**You might also want to uninstall and reinstall your desktop product (this has worked for some users). Make sure that you save the file and do a back up of your information (you do not want to lose any information). 
See: How do I back up my tax file in the TurboTax Desktop software?

[Winter2008]

Thanks for your response, but it did not work. This is such a heavily used software so I don't know what's going on. I know the values I entered are taken into account in the calculation as anything I change is being reflected. But it still says "Not started"

[LaShaunA3]

If it's only this particular section you are experiencing an issue with, can you try deleting the form?

To delete a form, it's best to do it from within your return.

1. Open or continue your return.
2. Search for the form name in the search bar 
3. Select the Jump to link in the search results to get to the summary screen.
4. From here, you can select the trash can icon to delete.
 

Then you can re-enter the information. As a last resort, this should resolve the issue. 



How do I view and delete forms in TurboTax Online?