I was approved, and received my refund advance but...
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Aderek91
Level 2

I was approved, and received my refund advance but cannot access the money on the account

I was told in advertisement that i would have access to the funds in my account even before i get my card, well my "temporary card" wasnt working so i called customer service 4 times, eventually i finally got a supervisor. Although the first lady i talked to reported my card lost or stolen WITHOUT my permission. I did not ask for that and i even specified it was the temporary card on my account and still she just reported it stolen and ordered me a new card and expedited it, which would have been fine yet i CANNOT track my card they claim they can't see the info, nor do they know who makes the cards or sends them. true or not i dont care but i do want the access to my **bleep** account very soon or i will find out what i can do about the false advertisement. I will NEVER use a Intuit product or service ever again and i've been a loyal customer for 5+ years! VERY pissed about this whole situation 

2 Replies
gino384
New Member

I was approved, and received my refund advance but cannot access the money on the account

How long did it take for you to receive your temporary card once approved? 

Aderek91
Level 2

I was approved, and received my refund advance but cannot access the money on the account

I got the online account activated and it was showing on the main screen you just have to click a link to show the numbers.

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