How can I speak to someone at Turbotax?

[Moxedo]

I need help with a question. How can I speak to someone at TurboTax?

[maryfranceswillson]

I want to file my state return which has been on hold since Feb. 11 of this year.  I tried to go to payment but could not enter my payment info.  when I first tried, it was 20 but they wanted to take it out of my fed. refund.  I did not want that so I tried to find how to pay my charge card.  entered my info except my payment info because I could not get that form to enter my payment.  been waiting to calm down after trying so many times, it is now time to get this filed, how do I make my payment and send my Ohio State return by e file.  tried again today and still cannot do it.  back on Feb 7 when my Fed was transmitted, was told state not availble .  I have a pin #  from back then.  what do I do now.  talk to a live person like I did back then????????

[maryfranceswillson]

don't know if you got my message,  I entered it then hit post.  [email address removed], best

[phone number removed]

trying to pay for e filing my State but cannot enter all payment info,  have pin number I got back on Feb. 7 or the 11, don't remember which date.  talked with someone then and was told to call back, lost the phone number to call.  I guess My problem at that time was I did not want to pay the $20 out of my Fed. refund.  want to pay by charge card.  ?????

[1969ut]

could  someone call me?

[xmasbaby0]

@1969ut

Sorry—no one can call you from the user forum.  This is the public user forum.  You can post a question here and someone will try to help.

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

[Bubba69Raines]

I need to speak to someone this odd crazy can't get ahold of no one this worlds gone crazy all you talk to is machines can someone contact me adap

[Shahrokh-Akhtari]

please help me out to finish up my tax forms

[Willet36b]

Having problems with filling my tax return don't understand what is going on

[xmasbaby0]

@Willet36b  We cannot see your screen or your tax return.   What problem are you having?

[Hooksa61]

When I bought taxes I was to get $1030 where I didn’t receive my second statement it became $1630 is what it said I will get I only got them $1030 how do I go back and get my $600 That was the second stimulus

[xmasbaby0]

@Hooksa61 It is still not clear from the information you posted here whether you used the recovery rebate credit to get the $600 stimulus check when you prepared your 2020 tax return.    If you have not filed it yet, you have to use the RCC in the Federal Review section to get the $600 stimulus.    If you already filed and did not use that section to get the credit then you have to amend your return AFTER it has been fully processed in order to get the credit.

Or did the IRS reduce your refund and remove the credit----lots of people made mistakes with that credit when they prepared their returns and then the IRS recalculated their refund.   So tell us more specifically what happened.

The stimulus check is an advance on a credit you can receive on your 2020 tax return.  If something went wrong or you did not get the stimulus check in 2020, you can get it when you file your 2020 return in early 2021

The Recovery Rebate Credit will be found in the FEDERAL REVIEW section. ( you should see "Let's make sure you got the right stimulus amount”)  If you are eligible it will end up on line 30 of your 2020 Form 1040.

Make sure that you enter ALL of the stimulus money received for the 1st and 2nd stimulus for yourself, your spouse and your children.

https://www.irs.gov/newsroom/economic-impact-payment-information-center-topic-j-reconciling-on-your-...

https://ttlc.intuit.com/questions/1901539-how-do-i-preview-my-turbotax-online-return-before-filing

Click on Tax Tools on the left side of the screen. Click on Tools. Click on View Tax Summary. Click on Preview my 1040 on the left side of the screen.

[Crazyredd77]

I need to ask questions about my turbo tax  so I need a phone number to call

[DoninGA]

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@Crazyredd77 wrote:

I need to ask questions about my turbo tax  so I need a phone number to call

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Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Or -

On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us

[lskowa7y]

I filed 2019 with you.  Now I am trying to file 2021.  We had 0 income for 2020.  I can't get past the 2020 question about not filing.  How do I get past that to file 2021

[DoninGA]

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@lskowa7y wrote:

I filed 2019 with you.  Now I am trying to file 2021.  We had 0 income for 2020.  I can't get past the 2020 question about not filing.  How do I get past that to file 2021

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Just indicate that you did not file a 2020 tax return.  Or enter a 0 (zero) for the 2020 AGI.