Card activation

[colosh46]

I received my card days ago and my state refund is on the card. I called and put in my info and it told me my balance.  Then I went to activate my card on the app and the site and all it tells me is that my information does not match your records. I double checked on the turbo tax site and all my info is correct.  I have called multiple times and cannot reach anyone ever. So how can I access my money and activate my card when clearly nothing works. Help! Help! Help!

[colosh46]

I hope you can get this message to your bosses because I have already reported to the BBB and contacted the news. I have had my card for over a week now and have been trying to activate it. Tells me my info does not match. I double checked with Turbo tax and my info is correct.  I also called Intuit and green dot and cannot get anyone on the phone or to answer my issue. You cannot email them directly either. I have my state taxes on this card over $300 and I cannot access MY money. This is a huge problem as I donot have disposable income lying around to cush me as I wait for my card to be activated and noone to speak to. I have the mobile app and nothing works. This leads me to believe this is a huge scam. There is a national emergency going on right now and my money is being held hostage. Now Easter is tomorrow and my family has to go without.  Not to mention the undue stress this is putting on me and my family.  Next concern is if they put the stimulus on that card I am really screwed. Just get ypur site running properly and make it to where someone is available to handle problems.  This is ridiculous and I will never recommend you to anyone Ps. I contacted the BBB and the local news. My attorney is next unless this can be rectified by days end. Thanks for ruining my families Easter. Please contact me ASAP.  There is a problem with your site or a gliche...I suggest you get working on that asap. BEWARE OF THIS CARD

DO NOT DO IT....YOUR MONEY WILL BE HELD HOSTAGE 

[Rnicke]

How do I activate

[Ammy2923]

Download app turbo card and go from their

[vaughanB]

Need to get a pin number 

[Demarkiss]

I'm activating my car today

[TerukoL]

If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboPrepaidCard.com or call toll-free at (888) 285-4169. Do not choose option 2. The recording will repeat a few times, but then you will get more options. 

[Jdawg218]

Need to activate my card

[Jdawg218]

Need to activate my card 

[Oneilw]

Being trying to activate my card since March 17 2020 still nothing I called an could never speak with anyone I beginning to think this is all a scam an I’m running bout of patience 

[Oneilw]

This is all a scam 

[colosh46]

@TerukoL That number is no good now...It's constantly busy. I have had my card since April 6th and I cannot activate it. I put in a call to the fraud department and they were supposed to get back to me by yesterday and nothing.  So now my state refund is on there and I cannot access my funds. I cannot even check to see if my husband and my stimulus is on there.  I cannot get help from anyone regarding this and I feel like my money is being held hostage.  Called Turbo tax this morning and noone can help me. WHAT AM I SUPPOSED TO DO??? Who is responsible for these funds on this bogus card? Can u help me figure this out? I have been trying for over a week now and nothing.  Do u have a working phone number or direct me to someone who can help? No kore websites please because I have been to all of them. Next step is calling my attorney.  I have over 300 bucks that I know of and once my stimulus hits it will be well over 2k and that's a felony if my funds are not released to me. HELP please

[GabiU]

Hang in there, friends! We'll get through this together.

Update: TurboTax Online is up and running smoothly. The app/site/phone line for the Turbo Visa Debit Card issued by Green Dot is experiencing high volumes today due to stimulus payments being funded, but filing online with TurboTax is uninterrupted.If you are experiencing any issues with the Turbo Card app/site/phone line, please wait a bit and try again. 

From the IRS: Check the status of your payment here, you may need to copy and paste the link or go through the IRS if it doesn't work: https://www.irs.gov/coronavirus/get-my-payment?ftag=MSFd61514f

Have your info available: If you use this portal, make sure your have your '19 or '18 AGI from your tax return and the amount you received from your return or what you owed to confirm your identity.

[colosh46]

@GabiU ....I'm glad you are so optimistic but again the site is the issue and It seems I am not the only one who cannot activate my card. Ibwas told tgat thete is a glitch with the account associated with the card but nobody can seem to help me unlock my card. What do you propose we all do? Since you are with TT Administration do you have any other suggestions that I haven't tried?

[RickG]

Can you elaborate on who told you that there was a glitch on the account associated with the card?