Can't get our download started

[Emya]

Hi 
I tried to get Downloads by entering a license code but I got "Whoops! We hit a snag loading your data. Please try again." My partner purchased Download that should be able to be shared up to 5 devices. 
How can I find the download my partner purchased with my account?

[VolvoGirl]

Well you have to log into the same account that he downloaded from the first time and download it the same way.

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

How to download your software purchase

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...