Can I get a refund for TurboTax Live purchased thr...

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TurboTax Help
Intuit

Can I get a refund for TurboTax Live purchased through retail?

Yes, you can get a refund for TurboTax Live Federal & State, plus E-file by submitting a request through the Refund Portal as long as it’s within 60 days of the purchase date and you haven’t filed or printed your tax return. You’ll also need to submit a picture of the dated receipt and the product activation code for a refund, so make sure to keep it somewhere safe.

You can also return the retail package/box and activation code with a dated receipt to one of the below addresses:

  • via U.S. mail to:
    • Intuit Inc.
      ATTN: Returns Department
      PO Box 580926
      Pleasant Prairie, WI 53158, US
  • via UPS to:
    • ATTN: Returns Department
      Door 20 11500 80th Avenue
      Pleasant Prairie, WI 53158 US

(Note: Once your refund request is approved, the activation code will be deactivated.)

Please be aware that you only qualify for our unconditional 60-day, money-back guarantee if you purchased the TurboTax product from us or one of our authorized resellers.

Additional info:

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