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Intuit
,Created with Sketch.11 helpful votes

How to gather TurboTax for Windows installation logs

TurboTax installation log files can help us figure out why errors occur when installing TurboTax.

We'll show you how to capture TurboTax installation log files so you can send them to us. This enables us to help you more quickly.

Follow the instructions for your operating system and then attach the log files to the appropriate support article's sign up form, as instructed by your support representative.

  1. Make sure you can view hidden files and folders.
  2. Install TurboTax and recreate the error.
  3. Locate the log files in the C:/ProgramData/Intuit/TurboTax/MSI/TY/XX/Logs folder. (Substitute XX for the tax year of your software.)
  4. Select Organize, and then choose Select All to select all the log files.
  5. Right-click on the log files and select Send To > Compressed (zipped) Folder to create a zip file containing all the log files.
  6. Copy the zip file containing the log files to your desktop.

  1. Make sure you can view hidden files and folders.
  2. Install TurboTax and recreate the error.
  3. Locate the log files in the C:/Documents and Settings/All Users/Application Data/Intuit/TurboTax/MSI/TYXX/Logs folder. (Substitute XX for the tax year in the path given.)
  4. Select the Edit menu, and then choose Select All to select all the log files.
  5. Right-click on the log files and select Send To > Compressed (zipped) Folder to create a zip file containing all the log files.
  6. Copy the zip file containing the log files to your desktop.

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