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Level 2
April 14, 2026
Question

Filed 2024 via TurboTax Online (no backup, only PDF). Now using Desktop (Costco license activated)—can’t import prior year. How to transfer data?

  • April 14, 2026
  • 1 reply
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    1 reply

    Level 6
    April 14, 2026

    Unfortunately, you can't import your previous tax year's data from TurboTax Online to TurboTax Desktop. TurboTax Online can't export anything other than a PDF file, and TurboTax Desktop can't open PDF files. Only .ttxx files.

     

    Thank you for choosing TurboTax.

    SvetaBAuthor
    Level 2
    April 17, 2026
    Thank you for the quick response. Is there a way to use the same license online that has already been activated on the desktop version? There have been no returns filed under this license yet.
     
    Level 6
    April 17, 2026

    TurboTax Online and Desktop codes are not interchangeable. You can request a refund for the product by completing this online request form.  

    How do I get a refund for a TurboTax product?

    You can purchase TurboTax Online (DIY) directly from Intuit using this link: https://turbotax.intuit.ca/tax/software/online OR from any retail store.