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September 27, 2025
Question

Message from the CRA:CRA Result Code: 15Your account is locked. If you need assistance, please contact us. contact us

  • September 27, 2025
  • 1 reply
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What to do with this error Code 15

    1 reply

    September 29, 2025

    Contact the CRA so that they can unlock your account. Customer service: 1 (800) 959-8281.

    This means that you have tried multiple times to file your return without success- and it locked you out. 

     

    Thank you for choosing TurboTax.