Skip to main content
TurboTax
Community
TurboTax
TurboTax
mcgflower
Level 1
January 14, 2026
Question

I paid for turbotax 2022, but it is not working on my mac running OS Catalina. Also, I didn't get a licensing number and I cant access my downloads.

  • January 14, 2026
  • 1 reply
  • 8 views
When I hit account settings nothing happens. I do have my order number, but didn't get to copy the licensing number. I just dont want that $30 to disappear completely.

    1 reply

    TurboTaxBrenda
    Alumni - Intuit
    January 14, 2026

    Unfortunately, our TurboTax Desktop/download version is not compatible with Mac; you can request a refund here: How do I get a refund for a TurboTax product?

     

     

     

     

    Thank you for choosing TurboTax.

    Thank you for choosing TurboTax / Merci d'avoir choisi TurboImpôt
    TurboTax flag icon

    Unlock tailored help options in your account

    Create an account
    TurboTax Expert Assist
    TurboTax Expert

    Get answers to all your tax questions

    Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

    Explore your options
    Terms & ConditionsAccessibility statement
    Sitemap
    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    ©1997-2026 Intuit, Inc. All rights reserved.
    Intuit, QuickBooks, QB, TurboTax, Credit Karma, and Mailchimp are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

    Security Certification of the TurboTax Online application has been performed by C-Level Security.

    By accessing and using this page you agree to the Terms of Use.

    About Cookies Manage cookies

    TRUSTe nResult Certified e-File C-Level Security Certification
    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    © 2026 Intuit Canada ULC or its affiliated companies. All rights reserved. Intuit, QuickBooks, QB, TurboTax and ProFile are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

    Copyright © Intuit Canada ULC, 2026. All rights reserved.

    About Cookies Manage cookies

    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    © 2026, Entreprises Intuit Canada ULC ou ses sociétés affiliées. Tous droits réservés. Intuit, QuickBooks, QB, TurboImpôt et ProFile sont des marques déposées d’Intuit Inc. Les modalités, prix, fonctions et options de service et de soutien peuvent changer sans préavis.

    © 2026, Entreprises Intuit Canada ULC. Tous droits réservés.

    À propos des témoins Gérer les témoins