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apezybyn
Level 2
October 9, 2025
Question

I cannot update my email to match my ID. I tried multiple times and ti falls back to the same email. there is no support on this company

It took many times to update my id and get the new one. I am trying to match my email, and i get the verification code; however, it falls back to the same old email over and over again. I tried dozen of times. how come I cannot update an email. what's wrong with this company.

    4 replies

    TurboTax_Susan
    TurboTax_Susan
    Alumni - Intuit
    October 9, 2025

    Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team for more assistance.

     

     

    apezybynAuthor
    Level 2
    October 11, 2025

    it still doesn't work. I tried multiple times, with multiple browsers and different computers.

    apezybynAuthor
    Level 2
    October 11, 2025

    can you just update my email?

    TurboTax_Susan
    TurboTax_Susan
    Alumni - Intuit
    October 14, 2025

    I can't change any customer information, you'll need to contact our phone support team for more assistance. 

     

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