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A
apezybyn
Level 2
October 9, 2025
Question

I cannot update my email to match my ID. I tried multiple times and ti falls back to the same email. there is no support on this company

  • October 9, 2025
  • 2 replies
  • 0 views
It took many times to update my id and get the new one. I am trying to match my email, and i get the verification code; however, it falls back to the same old email over and over again. I tried dozen of times. how come I cannot update an email. what's wrong with this company.

    2 replies

    TurboTax_Susan
    TurboTax_Susan
    Level 15
    October 9, 2025

    Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team for more assistance.

     

     

    A
    apezybynAuthor
    Level 2
    October 11, 2025

    it still doesn't work. I tried multiple times, with multiple browsers and different computers.

    A
    apezybynAuthor
    Level 2
    October 11, 2025

    can you just update my email?

    TurboTax_Susan
    TurboTax_Susan
    Level 15
    October 14, 2025

    I can't change any customer information, you'll need to contact our phone support team for more assistance. 

     

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