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user17736308868
Level 1
March 17, 2026
Question

How do I install and activate my 2018 version of TurboTax as it says there is no server to activate my older software. The 1-888 number is no longer valid.

  • March 17, 2026
  • 1 reply
  • 0 views
I have my CD and product code, but no server to validate the product code. The online turbotax.intuit only allows 16 character product codes and mine is longer than that.

    1 reply

    U
    user17713445337
    Level 6
    March 17, 2026

    Intuit Canada transitioned its activation systems around that time. We don't have a phone activation option available anymore. Are you connected to the internet? Have you tried an internet activation?

     

    Uninstall the program and try to install it using this link: https://intuitglobal.intuit.com/downloads/CanadaTax/2018/dls/TurboTax_2018.exe

     

    If the issue persists, I suggest you get in touch with our product support. If you bought it directly from Intuit, we might be able to help because we should have proof of purchase on file. You need to show proof of purchase, which is a receipt, if you bought something in a store.

     

    Either way, I suggest contacting our phone support so they can assist you. 

     

    Thank you for choosing TurboTax.

    E
    EO_386
    Level 2
    April 17, 2026

    The activation software gives me an error when I enter the installation key and computer key.

    TurboTax_Susan
    TurboTax_Susan
    Level 15
    April 17, 2026

    @EO_386 If you need more help with this issue, please contact our phone support team.


     

     

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