Downloaded manual update for my Standard Turbotax 2023. It cannot find my uploaded version on my hard drive. Have removed and reloaded the software. How do I fix this?

8 replies
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Have tried multiple times to update the software automatically but now using a ma Muslim download without success.

TurboTax_Susan

Alumni - Intuit

We don't have update downloads anymore. We only have installers for the whole program, which will act like an update when you use it when the software is already installed. Try uninstalling what you installed using the CD, and then use the download to reinstall TurboTax. Make sure that you are installing the software to a drive in the computer, and not an external or cloud drive.

martinellrsAuthor

Level 2

Already removed and uploaded the 2023 software several times from CD to my internal drive (programs X86). It does not update from the original upload; that is why I tried the manual update. So, sounds like a driver problem - question is, is it my CD that is not functioning or a driver … any suggestions?

TurboTax_Susan

Alumni - Intuit

If TurboTax is not automatically updating, then you might have anti-virus or security software that might be blocking TurboTax.

Mike McKi

Level 2

Turbotax won't let me print a return (tried two different ones) - says the program was not complete on manufacture and I need to update. I update and it says there are no updates. I tried rebooting, uninstalling, reinstalling, still it says I need updates and there are no updates. Is this a system wide bug? How do we fix it?

TurboTaxBrenda

Alumni - Intuit

Yes, you will need to wait until the proper updates are completed. We also have locked forms at this time; please review this FAQ to see if you have any of the listed forms on your return.

Why does TurboTax say my forms are locked or haven't been finalized?

Thank you for choosing TurboTax.

Thank you for choosing TurboTax / Merci d'avoir choisi TurboImpôt

Castle

Level 2

I discovered that if you don't reboot after downloading older software there may be remnants of the prior version. But if you do reboot, the process should work well.