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Level 2

Computer and phone problems

I finished my tax return, paid for it, then went back to fix a small thing, now I am asked to pay again, I can't get past this page. So when I call to ask for "Expert Help", there is an automatic response, tells me to hit 1 to talk to an expert, then disconnects. Can anyone help me, please? The payment has gone through my bank and I have a confirmation email with confirmation number of the payment.