You will need to compare your tax records to the information in TurboTax and verify that everything is accurate and complete. The easiest way to do this is to go through the TurboTax interview questions again.

If your tax return wasn't saved correctly, you'll see that previously answered questions will have to be answered again. But if all the information you had provided initially is still visible and correct, then it doesn't need to be re-entered.

Next, click on Review from the menu on the left-hand side of the screen to make sure your return is free from errors. Then try to e-file your return again.

@campbellmi13

J

joseovidiob

Level 2

Access Denied....

B

boa999

Level 2

Turbotax Business. The problem was form 8453. I followed the instructions to the letter. I printed it, signed it and saved it as a PDF but it did not "go through". I tried many times. In the end I deleted the form then went through the 5 steps to recreate the form and attached it NOT filled out. The program created a form with a filename. Now close Turbotax.

I printed 8453 and signed it. I saved it as a PDF. I made note of the filename and it's location then I deleted it. I renamed MY file using the computer generated file name and put it in the original folder. I opened Turbotax and refiled and it went through.

I am convinced you must use the filename the program created and put it in the program folder.

S

Spectres123

Level 2

It's taking longer to try and get this to transmit than it did filling out the forms. What a crock of bull**bleep**tt

LeonardS

Level 14

In some instances, temporary internet files can disrupt access to secure websites. If a page fails to load or you experience difficulties signing in to your account, clear your browser's temporary internet files, including cookies, cache and browser history. Then close and restart your browser.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

G

gzzhuyi

Level 2

I cannot see the video. It shows "You do not have sufficient privileges for this resource or its parent to perform this action".

ColeenD3

Level 15

@gzzhuyi

If you select the Transmit Returns Now button, and it doesn't seem to be working, the most likely source of the problem is “cookies,” little pieces of code that are sent to your browser so we can personalize your experience.

If you've enabled pop-up blocking in your web browser, please turn it off and try again.
If it's still not working, tryagain using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
If those suggestions didn't help, try going back to your first browser and delete cookies.

(Please be aware that other sites use cookies too and if you delete them, it could interfere with how those sites work.)

What if you don't see anything after it says "please complete the action below"?

What you should be seeing is a "captcha," screen, which helps prevent fraud by asking you to identify pictures before you can proceed.

Try steps 2 and 3 above, which should fix the problem.

What if that didn't work?

Are you using a wireless or wired connection?

Have you reset your modem and router?

Advanced troubleshooting

If you can’t e-file no matter what, you can still print and mail your return

M

mlewandowski4

Level 2

In response to an expert's reply above with links about mailing our Turbo Tax forms.

I am getting the same error, "Your transmission didn't go through."

Is it still true that we can mail our taxes? The IRS website says that it is not accepting any paper at this time due to COVID. The link is here: https://www.irs.gov/newsroom/irs-urges-taxpayers-to-use-electronic-options-outlines-online-assistance . They say, "The IRS is not currently able to process individual paper tax returns."

So, is it still an option to mail our taxes?

Thank you!

Matt

A

abl79

Level 2

First I'm getting a similar error ( below)

I'm getting Access Denied on the following link.
I've cleared my browser cache and attempted with two different browsers and received the same error.
I did a review and the information is all correct.

Who can I contact personally to help resolve this?

We could not e-file your return for the following reason:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

H

heidi00

Level 2

I am having exactly the same problem, with identical error message. Tried all of the workarounds/resets

and none have been successful.

M

moreloco

Level 2

When e-filing my 1040, I got the following message "Your transmission didn't go through". At the bottom of this message, there was a long explanation and a final line such as "...Invalid SMS Number. Must be between 10 and 10 digits".

I live abroad and I entered my foreign phone number when requested by TurboTax. Since my phone has more than 10 digits, I shortened to 10 but it didn't work. Subsequently, I entered my son's american phone number which Turbotax continued to reject when e-filing. I called in for help, managed to talk to a human being. This nice person indicated that the phone number requested by TurboTax has to be the same as the one stored (and verified) in your Intuit Account.

To do that, you have select Intuit Account (left side right on top of Sign Out). In the proper textbox enter an american phone number and select verify. An SMS message with a verification code will be sent to that cell phone. Enter the code into the Intuit Account form, you only have a max. of 10 minutes to do so. Once the phone is verified, you can use it in the TurboTax form. Problem solved.

Oscar

P

Preeti1972

Level 2

While e-filing my return for 2019, I got the following message:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

The return shows that I elected to pay the balance due for Federal as well as California tax viz $ 2007 and $ 13 respectively by direct debit using the account number and the routing number of my bank with date of withdrawal as 5 July, 2020. Please let me know if the returns have been filed or are still pending as being shown currently.

G

gardinia70

Level 2

Hi. My transmission didn't go through e-file. I need to know what is my filing status. Was it filed? Or no. Please direct me if there's any steps to be done.

A

asimrp

Level 2

I am facing the same issue. And the error response page includes a suggestion to retry after 24 hours but the tax filing deadline ends before that. Can someone please help?

Here is the error I'm getting:

We could not e-file your return for the following reason:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.