Windows Turbotax Advantage 2022 download file not available?

Forum|Forum|3 years ago
December 5, 2022
8 replies
47 views

Option to download not available

TurboTax Online

NCperson

Level 15

@cehrgott - did you request the CD? if so, then you need to watch the FIRST SCREEN when you go to your advantage account and ENTER the activation key from the CD...THAT will kick off the process to download the software from the website (with a new activation code).

https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

Lotp

Level 2

No I did not download the CD Why do I need it. My computer doesn't use CD's. I want to download online.

DoninGA

Level 15

@Lotp If you purchased the 2022 software from TurboTax as a download then you need to sign onto your download account using the same User ID and password that was used when the software was purchased.

Sign onto your download account here - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts&cgcview=downloads

SteamTrain

Level 15

Just a thought....if you see it there, and there's no download button?

Last year, for awhile, it depended on what browser you were accessing the download site thru.

Don't recall which it was, but switching your login from Chrome to Edge (or the other way around) worked to get the download button to show up.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

NCperson

Level 15

@SteamTrain - I went through this as well. if you ordered the CD, then there is no download automatically available for Advantage customers..... to validate that you really received the software, TT requires entering the activation number off the CD at the TT ADvantage website and THEN it will make a downloadable file available (with a new activation code).

the first screen after login will say, "let's get started with your download" and Enter your license code to confirm your purchase and retrieve your download. This code can be found on the instructions that came with your CD.