Will not take first name signature on federal withdrawal page?

Forum|Forum|7 years ago
June 4, 2019
1 reply
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TurboTax Deluxe Online

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If you are using the Turbo Tax Phone Application, I would recommend that you try opening Turbo Tax using a browser window on your phone. It will be using the same login information but you may be able to move forward once you try this. You can also try the following if you are on a computer and this is not the problem.

If you are stuck (such as the system will not advance), this is usually an internet connection issue or a computer issue. To fix this issue:

1. Log out of your Turbo Tax account.

2. Clear your cache, history and cookies.

3. Log back into your account.

You can also try another browser after closing out of the one you are currently using. If you are stuck for another reason, and I misunderstood, please let me know.

Anonymous

Answer

If you are stuck (such as the system will not advance), this is usually an internet connection issue or a computer issue. To fix this issue:

1. Log out of your Turbo Tax account.

2. Clear your cache, history and cookies.

3. Log back into your account.

You can also try another browser after closing out of the one you are currently using. If you are stuck for another reason, and I misunderstood, please let me know.