Why will it not accept my employer’s name in box C?

Forum|Forum|6 years ago
February 9, 2020
10 replies
141 views

My W2 has the employer listed as “PAL’S SUDDEN SERVICE #08” but it will not accept this answer. It just tells me to make sure my W2 matches the form.

TurboTax Free Edition Online

AnnetteB6

Level 15

Sometimes special characters such as the apostrophe or pound sign can cause issues with a computer program. Try entering the employer name without those characters to see if the error goes away.

Enter 'PALS SUDDEN SERVICE 08'.

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jtaxuser

Level 4

I have the same problem with the & (ampersand) character. TurboTax software should handle the characters in employer name as reported and acceptable in W-2 forms. Where ever the & character is entered in the box C for employer name, the TurboTax software replaces it with &amp;amp;amp;amp;amp;amp; in the field when displaying it under "Your W-2 info so far" section of the Windows Desktop TurboTax 2021 software.

This was not a problem in previous year's version. TurboTax, please have this bug fixed.

VolvoGirl

Level 15

That is a known issue The & in W2 box C is not showing correctly.
https://ttlc.intuit.com/community/download-products/help/turbotax-cd-download-w-2-box-c-not-showing-ampersand-correctly/00/2413280

jtaxuser

Level 4

It's a TurboTax bug they still need to fix. See prior messages in thread. Doesn't work on desktop Windows version. Likely same issue on all their products. Signup to get notified when fixed. I did and still have not gotten any message that it has been fixed.

ienglao

Level 2

I have the same issue that I can not enter any character even the cursor focused on "Box c -Employer name".

I have used Turbox desktop for the last 30+ years and never seem this kind of problem.

-Ieng

MoniqueLO_

Level 10

Our TurboTax team is still working to resolve this. You can sign up for updates using this link. There is also a workaround of trying to enter the information without the ampersand.

@ienglao