Why my tax information from 2024 will not/can not be brought forward for my 2025 Taxes?

Forum|Forum|5 months ago
January 2, 2026
2 replies
2 views

Is there a Problem bring my tax info from 2024 to 2025?

TurboTax Online

mesquitebean

Level 15

You didn't say what you are using for 2025, and what you used for 2024. So for this answer I'll assume you are using Online TurboTax for 2025, and that you also used Online TurboTax for 2024 as well. If that's not the case, then please make it clear.

If you used 2024 Online TurboTax last year and are now using 2025 Online TurboTax in the same account, then the 2024 data should have transferred-in automatically. So after you started your 2025 online return, and once you have gone through enough initial screens to choose a product edition and start entering data, did you arrive at the MY INFO section to start data entry? And if so, are you saying the 2024 data did not automatically transfer in to populate your 2025 return? If that's your situation, then first, check to be sure the 2024 online return was prepared in that account. In the left menu column choose the TAX HOME tab, which takes you to the Tax Home page. Then scroll way down to "Your Tax Returns & Documents" and choose 2024. Is the 2024 return not there? If there's no evidence in that section of a 2024 return that you prepared last year in Online TurboTax, then you may have multiple accounts.

How to look for multiple accounts:

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters.

RHARDIN99

Level 2

I'm using turbo tax desktop for 2024 and 2025 but 2024 data is not being transferred to 2025

HarryO485Author

Level 2

I'm having the same problemm so WHY SHOULD I SUBSCRIBE to get my problem resolved,

GeoPhys

Level 2

I found the solution to be as simple as quitting TurboTax 2025 and then simply starting it again. It would appear there was a glitch introduced in the download and registration process that was removed by re-starting. After the restart, I was successful in transferring two separate returns. Using TurboTax 2025 Home & Business Desktop on a 14-inch MacBook Pro, running OS Tahoe 26.2.