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Level 2
June 6, 2019
Solved

Why is it telling me I'm not entitled to e-file?

  • June 6, 2019
  • 1 reply
  • 14 views
The exact message I get is:
"We could not e-file your return for the following reason:
Our records indicate that you are not entitled to efile one or more formsets."
Best answer by AshleyRose

This happens during the filing process, when the state preparation fee has not been paid for. Deleting the state and starting it over will resolve the issue. You will need to go through the complete state interview and review to then be prompted to purchase the State preparation fees in the "Review Your Order" screen. Once paid for and completed you will be able to e-file your state returns without error.

Please see the TurboTax FAQ below for more information and instructions on how to delete your State return in TurboTax Online:

https://ttlc.intuit.com/replies/3301384

1 reply

Level 9
June 6, 2019

This happens during the filing process, when the state preparation fee has not been paid for. Deleting the state and starting it over will resolve the issue. You will need to go through the complete state interview and review to then be prompted to purchase the State preparation fees in the "Review Your Order" screen. Once paid for and completed you will be able to e-file your state returns without error.

Please see the TurboTax FAQ below for more information and instructions on how to delete your State return in TurboTax Online:

https://ttlc.intuit.com/replies/3301384

tanermaiaAuthor
Level 2
June 6, 2019
Thanks, that did the trick.