Why doesn't it show the ongoing refund or deficit amount on the top as I go?

Forum|Forum|3 years ago
January 20, 2023
3 replies
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TurboTax Self Employed Online

xmasbaby0

Level 15

Click on that < or > thing at the top and the refund monitor should re-appear.

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kevgoodAuthor

Level 2

Still nothing. I've used this for about 10 years and have never seen it like this...trying to figure out if there's something basic I'm missing. This is the screenshot of the top of my page where it normally shows it.

HeatherPLO

Level 14

Please try the following steps which may help clear the loop you are experiencing:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.

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