I suggest that you view your tax return (Form 1040) and confirm that it is posted correctly. From the left sidebarSelect Tax toolsHint: You may have to minimize the Federal and State selectionsClick ToolsA Menu will pop upSelect View tax summaryOn the left panel click Preview my 1040Some Key numbers:11 Adjusted Gross Income12 Deductions15 Taxable income16 Tax19 Child Tax Credit28 Additional Child Tax Credit33 Withholdings34 Refund37 Amount you oweIf you continue to have concerns, please contact us again.

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vegas-baby

Level 2

Question

Why does the Detailed Tax Summary of a return in TurboTax Online shows all zeros even though I've completed the return and it shows what my refund would be?

Forum|Forum|1 year ago
February 23, 2025
1 reply
10 views

No text available

JohnB5677

Level 15

I suggest that you view your tax return (Form 1040) and confirm that it is posted correctly.

From the left sidebar

Select Tax tools
Hint: You may have to minimize the Federal and State selections
Click Tools
A Menu will pop up
Select View tax summary
On the left panel click Preview my 1040

Some Key numbers:

11 Adjusted Gross Income
12 Deductions
15 Taxable income
16 Tax
19 Child Tax Credit
28 Additional Child Tax Credit
33 Withholdings
34 Refund
37 Amount you owe

If you continue to have concerns, please contact us again.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

vegas-babyAuthor

Level 2

Thanks John. It seems I posted the question in the US support instead of Canada. I will try to post in the correct place.

Anonymous

@vegas-baby please, for further assistance with Canadian tax return, make sure to post your questions on Canadian Community.

We suggest you to review your return. If the issue persist, please contact our product support team by phone. They have access to tools we don't have here in Community, like screenshare, and see the issues to escalate into an investigation if needed.

Thank you for choosing TurboTax.