I'm having the same problem. I am currently waiting 60 minutes to see if "something" frees up the process at Intuit. Tech support was polite, but we ran the the gambit of suggestions with no help or understanding of just want the problem truly is. I've used Turbo Tax for years, but I guess all good things come to an end. We will see in 60.

DaveF1006

Level 15

To clarify, just one quick question. Did you clear your cache, cookies, and browsing history from your browser?

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bobsully53

Level 2

Yes I cleared cache, restarted, tried a different browser, waited over 60 minutes as instructed by tech support. Both browsers Safari and Chrome failed with the same error.

TDuff1

Level 2

I’ve tried everything, multiple machines, my smartphone, clearing cookies/cache, customer service and tech support. It’s only happening when I select pay by credit card which makes me think their third party processor is having an issue. Funny, they processed my payment for turbotax with no problem. What’s really frustrating is that Turbotax has been so unhelpful and unforthcoming.

chienswu

Level 2

It appeared the file that I was working on for so many hours tonight has disappeared. How can I retrieve the file?

AkinaLO

Level 15

Are you using TurboTax Online or the CD/Download version?

@chienswu

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illini2014

Level 2

I just downloaded state and getting the hmm message when I try to complete forms. I clicked on your link and it says page not there. What do I do??

MichelleLO

Level 15

If you are using TurboTax Online, please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser.

If you are using TurboTax Desktop, please provide the state you are filing in and the form you are completing when you get the error message.

@illini2014

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djservice94

Level 2

Having the same issues with desktop software, uninstalled software twice, reinstalled wait hours still give me the same error just not help, seems is better to switch to H & R after many years using turbo tax

EbonyA

Level 13

Being that you are using the desktop software, please ensure that your software is up to date . If your issue persists, you may contact support via phone; number can be found here @djservice94.

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djservice94

Level 2

software is up today and the phone number you provide is just for a link to send you e-mail or text message basically just not help

ynroman

Level 2

I tried everything as well, C & C, incognito window, different browser, restarting computer.... finally switched to iPhone and it went through!

djservice94

Level 2

Now Turbo Tax doesn't let me E-file keeps looping between analyzing, Audit defense payment, I click no thanks, then go back to federal and state I click continue, lets make sure is correct click continue and yes keep looping till I click to pay the $45 for the audit defense, something that I don't need, Turbo Tax don't let me file unless I pay the $45 for the audit defense