Why do I need to pay turbo tax a fee? I don't think I did last year. Thx

Forum|Forum|6 years ago
January 23, 2020
1 reply
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TurboTax Live Basic Online

Best answer by bluedeb

It is showing you are using the Basic version, there is a fee for the Basic. You might have used the Free Edition last year. To avoid the fees & if you qualify you can downgrade to the Free Edition using TurboTax's Clear & Start over option.

How do I clear and start over in TurboTax Online?

As long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered, you can erase your return and start from scratch in TurboTax Online.

Sign in and select a topic to continue your return.
On the next screen, from the left-side menu, select Tax Tools, and then Clear & Start Over (select the menu icon in the upper-left corner if you don't see this menu).
Answer Yes in the pop-up to confirm.

bluedeb

Answer

Alumni - Champ

How do I clear and start over in TurboTax Online?

As long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered, you can erase your return and start from scratch in TurboTax Online.

Sign in and select a topic to continue your return.
On the next screen, from the left-side menu, select Tax Tools, and then Clear & Start Over (select the menu icon in the upper-left corner if you don't see this menu).
Answer Yes in the pop-up to confirm.